Our Terms and Conditions:

Please remember that firstly, we strive for our customers to be satisfied, so unless specified below, all items are returnable to Pulse Music for a refund or exchange provided we receive the return within 30 calendar days of the shipment date.

Special Order Items, clearance items, overseas sales, drumsticks and drum heads, vacuum tubes, opened string sets, all microphones, harmonicas (or due to public health regulations, any item that touches your mouth), cymbals, raw speakers, software, electronic parts & media and undeclared damaged shipments are not returnable for refund or exchange.  All returns are at the discretion of Pulse Music.  You must call 800.753.6694 for a return authorization prior to sending a return.   All returns must be in factory new condition showing no signs of dings, dents, scratches, damage or wear with original packaging intact and warranty paperwork not filled in, or return will be rejected, and you will also be charged for return shipping back to you.  Acceptance of returns is not guaranteed until condition of product is verified.  Outgoing shipping costs are not refundable.  You are responsible for the cost of shipping the return back to us.  If you return or refuse delivery of any item that was free shipping, your refund will be the purchase price less shipping cost to you.

Not all items will be in stock at all times, so if an item is out of stock, we'll notify you immediately, and you may cancel your order at any time.  All guitars and stringed instruments are fully set-up and digitally photographed at our store before shipment, so shipping typically takes 2 to 3 days from the date of order.  Please do not ask us to skip this process, or place you ahead of others in this process.  We try to attain quality above quantity, so we're not the fastest shipping company out there.

All prices are in US currency, and are subject to change without prior notice.  Unless an item is free shipping, shipping to you is not included in our prices, so shipping cost will be clearly displayed during the online checkout process.   Shipping to certain U.S. locations such as Alaska, Hawaii, Puerto Rico, APO or FPO's will require shipping surcharges, of which you'll be notified before your order is shipped, and at which time you may cancel your order with no cost to you at all.  Some oversized and heavy items are not shippable outside of the lower 48 states, or to P.O. Boxes.

We normally ship to you via FedEx ground or by Air Mail if overseas, and we'll ship immediately if you use Visa, MasterCard, American Express Discover, PayPal, Certified Check or Money Order.  All checks will be checked for authenticity, which can delay shipping.
 

All personal checks must clear our bank before shipment can occur, which can take up to 14 days.  Every attempt is made when posting pictures to show true color and condition without altering the image excessively, so please allow for slight variations in color on your monitor and true color of the item.
 

All Claims for shipping damage must be made with the carrier, and we must be notified within 48 hours of receipt of your package.